Refund Policy

Refund Policy

At Xantatech, we strive to provide high-quality services that meet the expectations of our clients. We understand that there may be instances where refunds are necessary. This Refund Policy outlines the conditions under which refunds are issued for the services provided by Xantatech.

1. General Refund Policy

Xantatech offers customized IT solutions, including web development, SEO, digital marketing, and more. Due to the nature of our services, refunds are only issued under specific circumstances. Refund requests must be submitted in writing within 14 days of the service commencement date, and each request will be evaluated based on the specific terms of the project.

2. Eligibility for Refund

Refunds will only be considered under the following conditions:

• Service Not Delivered: If the agreed-upon services have not been delivered as outlined in the project agreement or contract.
• Service Cancellation: If you wish to cancel the service before any substantial work has been initiated, a partial refund may be granted based on the percentage of work completed.
• Unsatisfactory Service: If the service provided does not meet the quality standards as outlined in the agreement, we will work with you to correct the issue. If the issue cannot be resolved, a refund may be issued based on the portion of work that is unsatisfactory.

3. Non-Refundable Services

The following services are non-refundable:

• Domain Registration Fees: Once a domain has been registered on your behalf, it cannot be canceled, transferred, or refunded.
• Hosting Fees: Any hosting services provided by Xantatech are non-refundable once the service period begins.
• Completed Projects: If a project has been completed and delivered as per the approved scope of work, no refunds will be issued.
• Third-Party Services: Any fees paid for third-party services or products that are integrated into the project (e.g., plugins, software) are non-refundable.

4. Process for Requesting a Refund

To request a refund, please follow these steps:

1. Contact our support team at administrator@xantatech.com with the subject “Refund Request” and provide details about your project and reason for requesting the refund.
2. Our team will review your request and evaluate the services provided.
3. You will receive a response within 5 business days, outlining the next steps and the eligibility of your refund request.

5. Refund Timeline

If your refund request is approved, it will be processed within 10 to 14 business days. Refunds will be issued via the original method of payment unless otherwise agreed upon. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

6. Amendments to This Policy

Xantatech reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be reflected on this page, and we encourage you to review this policy periodically to stay informed about your rights regarding refunds.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Xantatech
Email: administrator@xantatech.com
Phone: +91-9871611299

By using Xantatech’s services, you agree to this Refund Policy and the terms outlined herein.